HighEnd Used Saddles, LLC, Saddlery & Harness, Tucson, AZ

Trial Policy

Saddles purchased through High-End Used Saddles come with a trial policy automatically included so you can ensure the correct fit for you and your horse.

At the time of your order, you will be charged for the saddle plus shipping/insurance. The purchase price of the saddle is refundable if you need to make a return. See the trial policy terms below for details. Only the shipping/insurance is non-refundable.

A written copy of the trial terms will be included with your saddle order.

A copy of the standard trial policy terms for domestic trials may be viewed below. Some key terms include:

  • Length of trial is five days. These days are calculated as the date of delivery plus four additional calendar days. Extensions of the trial period are available as needed by request.
  • Deadline for initiating saddle return shipping is no later than three (3) additional business days after trial period ends.
  • Saddle needs to be returned in same condition for full refund of saddle purchase price .
  • Ship saddle for return insured with a signature requirement. Acceptable return shipping methods are UPS, FedEx, or DHL. (USPS Priority Mail is acceptable, but may not be your most cost efficient carrier, since it is faster and thus often more expensive than these other three services. USPS Parcel post "slow boat" option is not acceptable).
  • Shipping/insurance is not refundable.
  • If you have special circumstances (stormy weather, only ride on weekends, etc.), let me know any time before your trial period expires and I can adjust your trial length accordingly.
  • Saddles are sold as-is. The trial period serves as your opportunity to inspect and test ride the saddle. You are welcome to have your trainer and/or saddler inspect the saddle, and may request a trial extension if you need extra time to do so.


TRIAL TERMS


High-End Used Saddles
3920 E. San Simeon Dr.
Tucson, AZ 85718 USA
(520) 208 -1916
highendusedsaddles.com
info@highendusedsaddles.com


TRIAL PERIOD INSTRUCTIONS AND TERMS

Thank you for your purchase!


We hope that the item you have selected will work nicely for you and your horse. If not, we can arrange for a return. Below are the details. Please read carefully, as good communication, timely notice, and timely return shipping are among the necessary components of getting a refund if the item does not work for you. We have provided these terms in great detail for your reference so that there is no confusion on how to get your refund in case you need to make a return. It has been our experience that providing detailed instructions helps to expedite the refund process in the event that you do need to make a return.

Thank you. We greatly appreciate your business.

 

  1. Length of trial: The trial period is five days. Trial days are calculated as the date of delivery plus four additional calendar days. (For example, if you receive the item on Monday, your trial period would be Monday through Friday. If you need to make a return, you would need to notify us by the end of the day on Friday if you plan to return the item.) If special circumstances arise where you may need extra trial days (e.g., bad weather, cancelled lessons, only ride on weekends, etc.), please notify us at any time prior to the end of the trial period so that an extension of the trial period can be arranged for you. The trial period is your opportunity to inspect and test ride the item.
  2. In case of shipping damage: If you believe the item has been damaged in shipping, please contact us immediately upon receipt of the item, before trying the item.
  3. Please notify us of your final decision: Please let us know whether you have decided to keep or return the item no later than the end of the last trial day, either by email or phone. If we have not heard from you by the end of the last day of the trial, the sale will be considered final.
  4. Deadline for return: For your convenience, we allow three extra business days beyond the trial period to actually initiate return shipment. The third additional business day after the end of the trial period is the deadline for initiating return shipping. If you have special circumstances, please let us know.
  5. Item needs to be returned in same condition: Please be extra careful with the item during the test ride so that you can return it in the same condition as it was shipped to you. Damage to the item during the trial period will reduce the amount of your refund. Please be mindful of losing billet covers, leaving the item within chewing range of horses, of riding in bad weather that may lead to rain spots, etc. (Please be aware that even if someone else or someone else’s horse/dog/etc causes damage to the item, you will still be responsible with respect to the refund, as the item is considered your responsibility while in your care.) Deductions are extremely rare, but please just be extra careful while the item is in your possession. Most items will not be harmed by a test ride itself, rather it’s the handling around the barn area that has the most potential for damage, so please just use extra caution.
  6. Procedure for item return:
    1. Notify us: First, please email or call by the end of your trial period to let us know that you are planning to return the item.
    2. Shipping Deadline: Next, initiate shipment of the item (to the address at the top of this form) within three additional business days following the end of the trial period. (We give you three extra business days as a courtesy for your convenience so you don’t feel rushed to get it shipped out.) A rental surcharge will apply if the buyer notifies us by the end of the trial period of their desire to make a return but then fails to initiate shipment of the item within three business days of the end of the trial period.
      1. Saddle rental surcharge: If the buyer notifies us by the end of the trial period that they will be making a return on a saddle, but fails to ship the saddle out within three business days of the end of the trial period, a $100 saddle rental surcharge will be assessed per week or partial week late in shipping out.  You are not charged for the transit time, just for the time you hold the saddle before getting it shipped. (Please note that if the buyer failed to contact us at all during the trial period to notify us of their decision, the item is a final sale and return is no longer available.)
    3. Shipping methods:  We accept shipments by UPS, Fed Ex Ground, DHL, USPS Priority Mail (We recommend that you add Delivery Confirmation), or USPS Express Mail.
      1. Special note if using the post office for shipping: Please note that Priority Mail or Express Mail are the only forms of acceptable shipping if you choose to ship through the post office. We have found slower post office shipping methods such as parcel post to be unreliable and difficult to trace. (We have had people get absolutely frantic when a saddle shipped this method does not arrive within a reasonable time frame and cannot be tracked.) Please do not use these slower shipping methods. If a saddle is shipped a slower US Postal Service method than Priority Mail or Express Mail in spite of this request not to do so, a $100 surcharge will apply to cover the business lost during the weeks that the saddle may be stuck in transit. Save yourself the surcharge as well as the stress of wondering whether and when an item will be delivered by choosing trackable methods of delivery instead.
    4. A note about return shipping boxes and packing materials: Please note that different carriers have different requirements for appropriate box size and packaging in the event of an insurance claim. While our boxes meet requirements for our own insurance requirements, when you choose a carrier, their requirements may be different. When in doubt, call and ask the carrier. We will not be held responsible if you choose to use the same box/packaging for return shipping but you choose a carrier that later denies an insurance claim because they had different packaging requirements.
    5. Return Packing Tips:  When you pack the saddle for its return shipment, it may be helpful to bear in mind the following suggestions:
      1. We recommend positioning the saddle pommel-down in the box.
      2. Focus on using packing materials on the outside of the saddle (rider side), paying special attention to pad the pommel and cantle areas.
      3. DO NOT ADD STYRAFOAM PEANUTS. These can wedge into the crevices of the saddle where they can be very difficult to remove. WE ASSESS A $5 REMOVAL FEE FOR ANY SHIPMENTS WHERE STYRAFOAM PEANUTS HAVE BEEN ADDED. Please be aware that if you ship via UPS Store or other ship-it place, they may use the peanuts without your knowledge
      4. Please avoid TAPING material around your saddle.  Rather, wrap bubble wrap or other packing material around the saddle WITHOUT TAPE but please do not use tape on the packing material around the saddle. Many well-intentioned clients wind tape around the packing material around the saddle to make a bundle, thinking they are being helpful, but they haven’t thought about what has to happen to remove that saddle from all the taped-on packaging material. When it is incorrectly packed with tape wound around the packing material around the saddle, this undesirable packing choice can cause the saddle “burrito” to wedge in the box during removal, requiring one person to hold the saddle and another to pull the box off the saddle. Next, the removal of taped-on packing materials is cumbersome and a delicate process because it’s a more exacting and time-consuming process to cut the taped packing material off the saddle while ensuring the saddle doesn’t come in contact with scissors. Thank you for your cooperation, which helps us to be efficient in processing your return and refund. 
    6. Get a tracking number for the package:  Please get a tracking number for the package when you ship.  The tracking number is helpful for both parties to know when the package is expected to arrive. It also protects you by verifying if and when we have received the item on our end.
    7. Require a signature upon delivery: We require a signature requirement for return shipments. This protects you by making sure that the item gets inside our door and is not left outside after hours where it may be at risk for weather damage or theft. Remember that insurance does not cover anything that happens to a package once it is left at the door. Do not take the risk of shipping without a signature requirement, as we will not be held responsible for damage to or theft of packages that are left unattended at the doorstep due to your failure to require a signature on delivery. Please protect yourself by selecting the option to require a signature upon delivery.
    8. Insure the package for the purchase price. High-End Used Saddles will not be held responsible for loss or damage on return shipping. Do hold on to the insurance paperwork in case there is a problem with the package being lost or damaged. Buyer is responsible for filing insurance claims. Any such claims are between buyer and the shipping carrier of their choice. (In other words, any refund for damage amounts from return shipping must be pursued from the carrier, not from us.) It is the buyer’s responsibility to get the saddle back to us in the same condition it was sent, so in the event of loss or damage on return transit, High-End Used Saddles will make a deduction against the refund for the damage/loss, and it will be the responsibility of the buyer to seek compensation through their carrier. High-End Used saddles will cooperate with shipping claims in terms of providing photos or allowing carrier to send an adjuster to view box and packing materials. If the package is lost/damaged, and the buyer did not insure it or loses the proof of insurance necessary for buyer to file a claim with the shipping company, the buyer will still be responsible for the loss/damage of the item. Please protect yourself by getting insurance. Please note that while the decision of whether to honor an insurance claim is at the discretion of the carrier, it is not automatic. (In other words, be prepared for the fact that a carrier might still refuse to honor a claim even if the saddle is insured.) If carrier denies a shipping damage or loss claim made by buyer, High-End Used Saddles will not be held responsible. The buyer will still be responsible if the carrier denies an insurance claim. We are not responsible for any claims not covered by insurance, for example, failure of buyer to wrap the saddle in protective packing. To summarize, the buyer is responsible for the saddle at all times until it is safely delivered back to us as a return.
    9. Please notify us of the tracking number: Once you have shipped, we would appreciate it if you would email or call to notify us that you have shipped the package and give us the shipping method & tracking number This will help us know when to expect your package. This is not required, but is appreciated, and will help expedite your refund.
  7. Refund
    1. Once we have received the item back, we will notify you that we have received it.
    2. Shipping/insurance charges are not refundable, so please note that your refund will be less the cost of shipping/insuring the item to you.  The buyer is responsible for shipping/insurance costs both directions.
    3. Unless we are closed for vacation days (in which case we will notify you), we will be able to initiate your refund within 48 hours of receiving an item back in the same condition. (If an authorized agent signs for a package, for example those that arrive after hours, we may not actually receive the package until the following day, so please note that the date we actually receive a package may be a day later than the signature date shown by your tracking method in some cases. You can check this by the last name shown on the signature. If it shows “McGraw,” then we have received it personally and your refund will be issued within 48 hours If the last name is any other name, then an authorized agent has received it, so please allow the extra day to get the box from the agent, and your refund will be issued within 48 hours of our pick-up of the box.) We will notify you to let you know that your refund has been issued. In the event there is any problem, we will notify you immediately.
      1. If the item is not in the same condition as shipped, a deduction will be made based on our estimate of the value change in the item based on the damage. (Deductions are very rare, but just need to be clear about what would happen if a buyer did let a horse chew on an item or otherwise cause damage to an item.) We have a full set of photos of each item, as a reference point for the condition of the item before shipment.
      2. In the case of receiving an item back that has been damaged during the trial period, we will need one additional business day to research the appropriate deduction/decrease in market value due to the damage, so expect your refund to be delayed one day.
  8. All Items are sold as-is: All items are sold "as is." Used items are not guaranteed to be free of wear or damage. High-End Used Saddles is not a manufacturer, and therefore cannot offer a guarantee on items. We expressly disclaim any and all warranties, express or implied, including without limitation, warranties or merchantability, or fitness for a particular purpose. The trial period serves as your inspection period. You are welcome to have your trainer and/or saddler inspect the item during your trial (in fact we encourage you to do so), and you are free to request extra trial days from me if necessary to help you make your decision.  However, in fairness to the sellers we represent (as most of our inventory is sold on consignment for other people), we cannot accept refund or returns after the final sale has been made. The reason for this is that if there is any problem, we need to know before we notify the seller of a final sale, so that we can help you work with the seller to resolve the problem. In the event of any issue that you bring to our attention, you may return the saddle during the trial per the trial terms, but no shipping refunds will be made. Once the sale has been marked final and we have forwarded the payment as a final sale to the seller, we are no longer in a contractual relationship with the seller, and thus are no longer in a position to help you negotiate. No refund will be offered as the result of any saddler or trainer inspections made after you have decided to keep the saddle, so please have all of your inspections made prior to letting us know your final decision. The trial period is your time to have professionals such as your trainer and/or saddler inspect the saddle and evaluate its condition and suitability for your needs. We are not responsible for any suitability or condition issues not discovered and brought to our attention during the trial period. Just as you would have a vet check before buying a horse, we encourage you to work with your trainer and/or saddler to help evaluate your saddle during the trial period. Again, all items are sold as-is. No exceptions.
  9. Care of your Item:  You are welcome to condition the item during your trial. Please note that to preserve the life of your high-end saddle, most manufacturers recommend that you do NOT RIDE IN JEANS. Most of the high-end saddle manufacturers use soft calfskin leather on the seat, and riding in jeans will damage the calfskin leather over time. We don’t mind if you test ride a saddle in jeans for a day or two, but just note that when you buy a high quality saddle you don’t want to ride in jeans regularly or you can eventually end up with rips on the seat of your saddle. Alternatively, on days when you want to ride in jeans, use a sheepskin (or similar) seat cover to protect the seat on the saddle. If you purchase a full calfskin saddle, please note that we strongly recommend calfskin stirrup leathers to protect the flaps.
  10. Questions: Please call us with any questions or concerns. If special needs or circumstances arise during your trial, get in touch with us and we will do our best to accommodate your needs.